In today’s global economy, technological advances continuously change the way businesses provide services and interact with their clients. These new technologies also provide organizations the ability to turn raw data from their multi-channel operations into relevant information about their customers for development of more innovative products, specialized services to specific clients, acquire new and retain existing customers, increase sales, and reduce costs.

Nearly all relationships are now managed digitally hence, our Masterclass on Customer Experience and Relationship Management Digital Strategy training programme will expose your employees to optimize technology to achieve powerful competitive advantage and exceptional business turnover by creating new value streams, implementation of best practices in creating experiences that will turn customers in ambassadors and become more consumer-centric in a technology-focused era.

Duration: First Run (Feb. 16 – Feb. 17, 2023)
Second Run (**************)

Mode of delivery: Virtual and Classroom