Delivering Superior Customer Service Experience
Organizations are fast adopting technological advancements to be strategically positioned for a better advantage over competitors. It is therefore paramount for organizations to set the direction and objectives for adoption of new technologies to drive the business through Agile Leadership during change implementation and management.
The Agile Leadership & Change Management Training Programme will shift your paradigms to create incredible opportunities in innovation and empowering the workforce to successfully execute the on-going change process in the organization.
What Will I Learn?
- Access research and what explore it reveals about leading and managing the customer experience
- Clarity about the requirements for building and sustaining a customer-centric culture
- Tools to evaluate and improve the customer experience at all touchpoints
- Learn from those companies who have successfully developed a sustainable customer-centric culture
- Learn the processes and tools required for leading a dynamic customer experience culture
Course Content
Business Etiquette/Mannerism
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How to make first impression
00:00 -
How to professional receive a customer
00:00 -
The sociology of Poise and deportments
00:00 -
Mannerism
00:00 -
Dressing and Grooming
00:00