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December 18, 2022

Delivering Superior Customer Service Experience

Organizations are fast adopting technological advancements to be strategically positioned for a better advantage over competitors. It is therefore paramount for organizations to set the direction and objectives for adoption of new technologies to drive the business through Agile Leadership during change implementation and management.

The Agile Leadership & Change Management Training Programme will shift your paradigms to create incredible opportunities in innovation and empowering the workforce to successfully execute the on-going change process in the organization.

What Will I Learn?

  • Access research and what explore it reveals about leading and managing the customer experience
  • Clarity about the requirements for building and sustaining a customer-centric culture
  • Tools to evaluate and improve the customer experience at all touchpoints
  • Learn from those companies who have successfully developed a sustainable customer-centric culture
  • Learn the processes and tools required for leading a dynamic customer experience culture

Course Content

Business Etiquette/Mannerism

  • How to make first impression
    00:00
  • How to professional receive a customer
    00:00
  • The sociology of Poise and deportments
    00:00
  • Mannerism
    00:00
  • Dressing and Grooming
    00:00

Customer service

Effective Communication

Team Building

About the instructor

4.00 (36 ratings)

17 Courses

9 students

Durations: 14 hours
Lectures: 14
Students: Max 0
Level: All Levels
Language: English
Certificate: Yes