Anthony Iyen is an experienced Head of Contact Centre Operations with a diverse professional background in the technology support and telecommunications services industry. He has a proven track record of managing Contact Centre Operations in several Fortune 500 companies and multinationals in Nigeria.
His skills in Contact Centre Operations Management, Customer Experience, BPO Experience Management, Business Development, Human Resource Operations and Performance Management have been instrumental in the success of these companies.
Education/Professional Affiliation:
Anthony holds a Bachelor’s degree (BSc) and a Master’s degree in Business Administration (MBA) with a focus on Human Resources Management/Personnel. He is also a member of the Nigerian Institute of Management (MNIM).
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