25
Oct
2024
Unified Public Service Contact Centre: Key to Rebuilding Citizen Trust
In today’s increasingly connected world, citizens expect seamless, transparent, and accessible interactions with their governments.
23
Oct
2024
Nigeria’s Remote Workforce Boom: Structuring a Global Talent Outsourcing Model
In recent years, Nigeria has quietly emerged as a significant player in the global talent
14
Oct
2024
Why Customer Service Week Must Drive Long-Term Strategy
Every year, businesses worldwide come together to celebrate Customer Service Week. Banners are unfurled, appreciation
02
Oct
2024
6 Steps for a Job Description That Delivers
Attracting top-tier talent in today’s competitive job market is no easy feat. One of the
23
Sep
2024
5 Ways to Step Up When a Colleague Leaves
We’ve all been there. One day, your colleague is sharing their weekend stories, and the
17
Sep
2024
Addressing Workplace Bullying and Harassment
Workplace bullying and harassment are more than just personal conflicts—they are systemic issues that impact
10
Sep
2024
Recruit or Retrain? Closing the Skills Gap Strategically
In today’s evolving business landscape, the skills gap—the difference between the skills employees possess and
05
Sep
2024
The Future of Work in Nigeria’s New Minimum Wage Economy
Nigeria’s labour market is standing at a transformative crossroads, driven by the recent implementation of
03
Sep
2024
Lagos State Specialized ICT Training Programme
The Lagos State Government, through the Ministry of Wealth Creation and Employment, is pleased to
20
Aug
2024
Outsourcing as a Strategic Response to Nigeria’s New Minimum Wage Reality
Nigeria’s evolving labour dynamics, driven by recent pushes to raise the national minimum wage, are
Tags
Adventure
Background checks
background checks and verification
Background screening
Beach
Brain drain
Brand ambassador programme
Business Process Outsourcing
Contact centre
contact centre solutions
Customer experience
customer service
customer service experience
Customer support
Employee advocacy
Employee engagement
employee outsourcing
Employee verification
HR Consulting
ICT job fair
Identity verification
Job fair
KYC
Learning and development
Lifestyle
MacTay
MacTay contact centre
New year
open programme
Open programmes
Outsourcing
outsourcing solutions
Parks
payroll outsourcing
Recruitment
recruitment process outsourcing
Skills
skills acquisition
Talent acquisition
talent acquisition strategy
talent management strategy
Tourisms
training
training programmes
Webinar