07
Feb
2025
How Gamification and Microlearning are Shaping Employee Development
As businesses confront rapid technological changes and intensified global competition, traditional training models no longer
30
Jan
2025
The Role of Contact Centres in Debt Collection: A Game-Changer for Businesses
Debt collection in Nigeria has long been associated with aggressive tactics—relentless calls, public shaming; and
15
Jan
2025
L&D: A Strategic Imperative for SMEs in 2025
Small and Medium Enterprises (SMEs) form the backbone of Nigeria’s economy, accounting for nearly 50%
04
Dec
2024
Why AI Competency Must Shape Your 2025 L&D Strategy
The future of work is being fundamentally reshaped by artificial intelligence (AI). As this transformative
29
Nov
2024
Maximizing the Value of Employee Engagement Surveys
Employee engagement surveys have become indispensable tools for organizations aiming to understand and improve workforce
25
Nov
2024
Personal Branding as a Precursor to Employer Branding
In a world where business success is increasingly driven by the strength of a company’s
25
Oct
2024
Unified Public Service Contact Centre: Key to Rebuilding Citizen Trust
In today’s increasingly connected world, citizens expect seamless, transparent, and accessible interactions with their governments.
23
Oct
2024
Nigeria’s Remote Workforce Boom: Structuring a Global Talent Outsourcing Model
In recent years, Nigeria has quietly emerged as a significant player in the global talent
14
Oct
2024
Why Customer Service Week Must Drive Long-Term Strategy
Every year, businesses worldwide come together to celebrate Customer Service Week. Banners are unfurled, appreciation
02
Oct
2024
6 Steps for a Job Description That Delivers
Attracting top-tier talent in today’s competitive job market is no easy feat. One of the
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