Frequently Asked Questions About Contact Centre Debt Recovery in Nigeria
For many organisations, debt recovery is often viewed as a necessary but uncomfortable part of doing business. It is typically associated with persistent phone calls, strained customer relationships and mounting operational pressure to recover overdue payments. Yet, in today’s business environment, that perception is rapidly becoming outdated. Across Nigeria, organisations are extending more credit than […]
The Role of Omnichannel Support in Modern Debt Collection
Debt collection has changed in ways that are impossible to ignore. The old model, built around one call centre, a rigid script, a single channel, and a predictable follow-up rhythm, no longer matches the way customers live, communicate, or make financial decisions. Today, people move effortlessly between voice calls, SMS, email, self-service portals, and private […]
How Contact Centres Are Reshaping Debt Recovery in Nigeria
The old debt collection playbook assumed that if a borrower had not paid, what they needed was more contact pressure. The problem is that customers do not respond to collections protocols the way lenders imagine they will. McKinsey’s research on collections found that more calling does not automatically improve contact or recovery rates, and that […]
Ethical Debt Collection in Nigeria (2026): A Compliance and Recovery Guide for Fintechs and Lenders
For years, debt collection has been one of the most controversial aspects of Nigeria’s rapidly growing digital lending ecosystem. Stories of borrowers being harassed, shamed, threatened, or subjected to excessive recovery tactics have repeatedly attracted public criticism, regulatory intervention, and legal scrutiny. Those days are rapidly coming to an end. In 2026, debt collection in […]
Strategic Immersion: How Virtual Reality Can Transform Nigeria’s Oil & Gas Industry
Nigeria’s oil and gas industry is, by every measure, a pillar of the national economy. Oil sales account for about 90% of total exports and between 60% and 85% of government budget revenues. The country also holds more than 37 billion barrels of proven crude oil reserves, the largest in Africa, alongside natural gas reserves […]
MacTay is Using Virtual Reality in Lagos (Techpoint Africa)
Over 300 emergency service professionals in Lagos have now been trained using virtual reality (VR) goggles. Inside the simulation, they are placed on the Lekki-Ikoyi link bridge, responding to a life-threatening accident and applying in real time what they would typically learn only in a classroom. For Tunde Rotimi, who leads Strategy and Innovation at MacTay, […]
The Ultimate Guide to Understanding Offshore Call Centres and Their Benefits
Offshore call centres are no longer just a line item in a cost-cutting exercise. In 2026, they sit at the intersection of customer experience, operational resilience, talent strategy, and digital transformation. Deloitte’s latest outsourcing and global business services research shows that organizations are actively rethinking how they source talent and capabilities, with many planning to […]
How Nigeria Can Prepare Its Workforce for the Future with Immersive Learning
The global economy is being reshaped by automation, digital platforms, and hybrid work. For a fast-growing nation like Nigeria, where a surging youth population meets persistent mismatches between formal education and employer demand, this is not an abstract possibility. It is an operational challenge that requires immediate, strategic action. Immersive learning offers a practical way […]
The Tipping Point: Why Nigeria is Becoming Africa’s Premier Contact Centre Destination
For decades, the global business process outsourcing (BPO) and contact centre map was a predictable atlas. Enterprise leaders looking for scale looked to India; those seeking voice-fidelity and cultural alignment with the West looked to the Philippines; and those requiring a high-end African foothold naturally gravitated toward Cape Town. However, as we move through 2026, […]
Why the Future of Learning is Mobile-First and AI-Personalized
Organisations across the world are rethinking how people learn at work. For leaders in Nigeria, that rethink is not abstract. It is being shaped by two concurrent realities: learning is moving to devices people already carry in their pockets, and artificial intelligence is making truly individualised development paths practicable at scale. Taken together, these forces […]
The Unfinished Climb: Accelerating Gender Balance Through Targeted Development
Let us begin where every honest conversation about women in leadership must begin: with the data. Not the comfortable data showcased in polished annual reports, but the unvarnished, longitudinal truth about where women actually stand in the structures that shape the global economy. As of 2024, women hold just 29% of C-suite positions globally, a […]
AI and the Nigerian Workforce: Which Jobs Are at Risk and How Employers Should Prepare
There is a conversation happening in boardrooms, university lecture halls, government ministries, and even over jollof rice at family gatherings; it is, increasingly, the same conversation: What is artificial intelligence going to do to our jobs? We are a nation of over 220 million people, possessing one of the youngest and most entrepreneurial workforces on […]
