Contact centre back-office services are essential to manage customer interactions and ensure a smooth customer experience.
MacTay Contact Centre’s back-office services are designed to streamline business processes and administrative tasks and improve operational efficiency, so you can focus on strategic initiatives and deliver an exceptional customer experience.
Our back-office services include:
Service management and automation: call quality monitoring, call routing and reporting tools
Customer relationship management : automate tasks such as preparing for meetings, scheduling follow-up appointments and capturing and tracking customer notes and information
Data capture and management: capture and store data from customer interactions for analysis and reporting purposes.
Campaign management: manage omnichannel marketing campaigns such as email, SMS and social media outreach
Call processing: get access to pre-recorded voice prompts and automatic call distribution to increase efficiency.
Our back-office services can also be tailored to your specific business needs. We can also provide back-office services for multiple call centre locations or as part of an end-to-end customer care solution.
Contact us for any advice
Call
+234 913 9385 550
Frequently Asked Questions
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