We deliver omnichannel customer experience solutions with native English speakers, cutting edge technology, and local expertise. Boost customer satisfaction at 60% lower costs.
Scalable, high-performance customer support from the heart of Africa’s commercial hub.
Our Partnership Approach:
Tap into Nigeria's skilled, English-speaking workforce for smart customer experience.
Competitive labour and operating costs, translating into lower cost‑to‑serve without compromising quality.
Favourable time zones for both European and North American coverage, with established models for overnight shifts.
Proximity to other African markets, enabling pan‑African customer support from a single hub.
We offer a complete suite of services, allowing you to consolidate vendors and streamline your global CX ecosystem.
Our delivery model is built to plug into your existing CX stack while giving you clear control and oversight.
In-depth review of your current volumes, channels, customer profiles, and key metrics (NPS, CSAT, AHT) to pinpoint opportunities for impact.
Collaborative development of roles, workflows, scripts, and escalation protocols, followed by a focused pilot to validate performance against agreed benchmarks.
Seamless expansion of scope and headcount, supported by continuous quality assurance, coaching, and improvement cycles to sustain and enhance outcomes.
Offshore smarter with MacTay Contact Centre. Join the global organizations moving their CX operations to Nigeria.
For over 40 years, we have been the trusted partner to Africa’s most prominent organisations, delivering deep expertise and innovative strategies that drive sustainable business success.
+234 913 938 5550
Info@mactay.com
5, Prince Adelowo Adedeji Street, Lekki Phase 1, Lagos Nigeria
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