Trusted by Organizations Across Multiple Sectors
Nigerian Banks & MFBs
Fintech Lenders
Insurance Companies
Telecoms & FMCG
Retail & E-commerce
We deliver professional, omnichannel debt recovery services that combine empathetic engagement, compliance-led processes, and structured follow-up to improve recoveries while protecting your brand reputation and customer relationships.
MacTay Contact Centre helps organizations build recovery operations that are structured, measurable, and customer-conscious.
Build disciplined follow-up and recover more outstanding receivables.
Use calm, respectful, and well-timed engagement to preserve relationships.
Track interactions, outcomes, escalation points, and recovery progress.
Keep every interaction aligned with your organization’s tone and standards
Our collections process is built around segmentation, customer targeting, and controlled escalation. Whether you are managing early-stage delinquencies or older accounts, we design the recovery journey to improve engagement and move customers toward action.
We assess your account base, age buckets, customer profiles, and recovery goals.
We define the right communication cadence, scripts, escalation rules, and channel mix.
We train the collections team on your brand tone, compliance expectations, and workflow.
We begin customer engagement across agreed channels and track outcomes daily.
We review performance, refine the strategy, and adjust for better results.
Our debt collection service is designed for organizations that manage recurring payments, customer receivables, credit exposure, or overdue balances and require a more disciplined recovery structure.
Forward-thinking organizations understand that aggressive collection tactics can damage brand equity, weaken customer trust, and introduce unnecessary regulatory risk. Our approach, grounded in empathy, professionalism, and structured engagement, consistently delivers stronger long-term outcomes.
Different customers engage differently, which is why recovery should never rely on a single communication channel. We support debt collection through a coordinated omnichannel model that may include:
Our contact-centre-led model is built to create the right balance between persistence and respect, so your collections process strengthens your business instead of creating friction around it. We provide:
Yes. We use a compliance-led, professionally managed approach with clear communication rules, reporting discipline, and customer dignity at the centre of the recovery process.
No. We use an omnichannel model that can include voice, WhatsApp, SMS, email, and structured back-office follow-up.
Yes. We can support different account ages and design the strategy around the customer profile and recovery objective.
We train agents on your tone, escalation rules, and customer experience standards, so the recovery process feels like part of your brand, not separate from it.
Yes. Our contact-centre structure is built to manage scale while keeping visibility and control.
After an initial consultation and account review, we can define a pilot or rollout plan based on your requirements.
Reduce Non-Performing Loans (NPLs) through a structured, omnichannel recovery approach designed to improve collections performance while protecting customer relationships and brand trust.
For over 40 years, we have been the trusted partner to Africa’s most prominent organisations, delivering deep expertise and innovative strategies that drive sustainable business success.
©MacTay. All rights reserved.
+234 913 938 5550
Info@mactay.com
5, Prince Adelowo Adedeji Street, Lekki Phase 1, Lagos Nigeria
Use this form to submit general inquiries to MacTay. We will respond to you as soon as possible.
All fields with an asterisk (*) are required.
