25
Oct
2024
Unified Public Service Contact Centre: Key to Rebuilding Citizen Trust
In today’s increasingly connected world, citizens expect seamless, transparent, and accessible interactions with their governments.
23
Oct
2024
Nigeria’s Remote Workforce Boom: Structuring a Global Talent Outsourcing Model
In recent years, Nigeria has quietly emerged as a significant player in the global talent
14
Oct
2024
Why Customer Service Week Must Drive Long-Term Strategy
Every year, businesses worldwide come together to celebrate Customer Service Week. Banners are unfurled, appreciation
02
Oct
2024
6 Steps for a Job Description That Delivers
Attracting top-tier talent in today’s competitive job market is no easy feat. One of the
23
Sep
2024
5 Ways to Step Up When a Colleague Leaves
We’ve all been there. One day, your colleague is sharing their weekend stories, and the
17
Sep
2024
Addressing Workplace Bullying and Harassment
Workplace bullying and harassment are more than just personal conflicts—they are systemic issues that impact
Africa’s most valuable human performance development solutions firm.
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