Could Peer-to-Peer Learning Be Nigeria’s Most Underused Corporate Learning Asset?
As Nigerian organisations confront growing skills gaps, the experience employees acquire through everyday work could become an important source of learning. The opportunity lies in making that knowledge available to colleagues who need it and developing a more deliberate approach to sharing expertise across the workforce. An experienced customer service representative can sometimes recognise the […]
Should AI-Assisted Work Change How Nigerian Employers Assess Performance
An employee uses an approved AI tool to prepare a campaign brief and submits the finished work hours ahead of schedule. In an appraisal built around deadlines, that speed earns recognition. To assess the employee’s contribution, their manager also needs to understand how they arrived at the campaign idea and whether they checked the material […]
The Extra Mile Starts Before the Customer Reaches Customer Service
The most valuable customer service intervention may happen before the customer contacts the company. Proactive service uses operational signals, customer data, technology and human judgement to identify needs early, prevent avoidable problems and make the customer journey easier.
The Extra Mile Is Becoming a Business Strategy
Customer Service Week 2026 carries a simple theme: The Extra Mile. The phrase usually brings to mind an employee making an additional effort for a customer, perhaps staying longer on a call, finding an answer that requires some investigation or taking personal ownership of a problem. Those moments matter, yet there is a broader business […]
Is Your Workplace Ready for a New Generation of Expectations?
One question in our ongoing research into workplace culture asks professionals how ready they believe Nigerian organisations are to manage the evolving expectations of younger employees around hierarchy, communication and professionalism. The responses so far have produced an interesting result. 61% of respondents selected “Very ready” or “Somewhat ready.” 27% selected “Neither ready nor unready,” […]
The Quiet Crisis of Middle Management in Nigeria
Every strategy in the workplace eventually lands on the desk of a middle manager. The five-year growth plan, the digital transformation roadmap, the cost-optimisation memo and the new performance framework all travel down the hierarchy until they reach the person who supervises the team responsible for delivering them. That person cascades the strategy to every […]
Why Soft Skills Will Determine Organisational Survival in the Next Decade
The workforce is changing faster than many organisations can redesign their roles, management practices and development systems. The capabilities that help people interpret uncertainty, work with others, make sound decisions and learn continuously are moving closer to the centre of business performance. The next decade will place organisations under sustained pressure from artificial intelligence, economic […]
Workplace Etiquette, Culture and the New Generation of Employees
When someone joins a new organisation, they are introduced to the systems, processes and responsibilities that come with the role. They learn where to find information, whom they report to and what is expected of them. At the same time, they begin learning something less tangible: how the organisation works as a community. A new […]
Rethinking Leadership Development for the Nigerian Workplace
In 1993, Honeywell Group launched the Honeywell Excellence Programme with a simple proposition: leadership can be built deliberately. More than three decades later, the programme is still running. In February 2026, Honeywell launched its tenth cohort into a development journey that combines cross-functional exposure, business simulations, mentorship and direct engagement with senior executives. Its alumni […]
How to Choose the Right Management and Leadership Training Provider
Every year, organisations invest substantial sums in management and leadership development. Some of that investment produces managers who make sharper decisions, hold better conversations and build stronger teams. Much of it does not. The difference between those outcomes has less to do with how much was spent or how many people attended than with the […]
Complete Guide to Management and Leadership Training in Nigeria
Management and leadership have become more demanding responsibilities. A manager in Nigeria today may be expected to protect margins while navigating inflation, lead teams through rapid technology adoption, manage hybrid or distributed work, retain high performers in a competitive talent market, respond to changing customer expectations, and deliver stronger results with limited resources. Senior leaders […]
How to Evaluate EOR Providers for Your Nigerian Expansion
Expanding into Nigeria often begins with a commercial question: how quickly can the business hire the people it needs? The next question concerns how those employees will be engaged, paid, supported, and managed within Nigeria’s regulatory environment. That decision shapes the expansion’s operating foundation. Employment contracts, payroll taxes, pension contributions, employee compensation insurance, health coverage, […]
